• We will ensure you have 24-hour access to medical advice.
• We will aim for you to have access to a suitably qualified medical professional with 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
• We will work in partnership with you to achieve the best medical care possible.
• We will involve you and listen to your opinions and views in all aspects of your medical care.
• The prevention of disease, illness and injury and the promotion of a healthy lifestyle are primary concerns. The medical and nursing staff will advise you on what you can do to stay in good health and to maintain a healthy lifestyle.
• If you do have an on-going condition we will work in partnership with you to achieve the best care possible.

With your rights come responsibilities ensuring that you obtain the absolute best from the service. As patients you are responsible for your own health and it is important that you listen to and action information and advice given and co-operate in keeping yourself and those you are responsible for in the best of health possible.

We would respectfully ask you also to be aware of the following:

• You are responsible for keeping appointments with us. Please cancel appointments that you will not be able to make or no longer need.
• Treat staff with courtesy and respect. Reception staff may have to ask some personal questions. This is not because they want to, but because they have been asked to do so by the partners in order to assist us in providing you with the best and most appropriate service as quickly as possible.
• Please inform the practice of any alterations in your circumstances such as change of name, address or telephone number. Please ensure we have your correct telephone number including mobile telephone number even if it is ex-directory.